Pool service contract template
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Between
Customer name
Scope of work
Describe exactly what is included — and what is not.
Price and payment
Total: $0.00
Deposit (50%): $0.00 before work begins
Balance: $0.00 on completion
Terms
Payment
A deposit is due before work begins. The balance is due on completion. Invoices unpaid after 14 days may carry a late fee of 1.5% per month.
Changes to the work
Anything outside the scope above is a change order, priced and agreed in writing before that work starts. Verbal changes are not binding on either of us.
Access
The client agrees to provide access to the property, water and power where needed, on the agreed dates. If we cannot access the site on a scheduled day, a return visit may be charged.
Weather and delays
Work may be rescheduled for weather or conditions that make it unsafe or would affect quality. We will give as much notice as we can. Neither party is liable for delays outside their control.
Existing condition
We are not responsible for pre-existing damage or for defects revealed by the work. Where we find something unexpected, we will stop and tell you before continuing.
Insurance
The contractor carries liability insurance and will provide a certificate on request.
Cancellation
Either party may cancel in writing before work begins. Deposits cover materials already ordered and scheduling held for you, and may be non-refundable to that extent.
This is a starting point written for small home service work, not legal advice. Contract law varies by state, and some states require specific notices, licence numbers or cancellation language on residential contracts. Have a local attorney read it once before you use it for everything.
Define the visit
Weekly service: test and balance water chemistry, skim surface, brush walls and steps, vacuum as required, empty skimmer and pump baskets, backwash or clean filter as needed, visual equipment check.
Not included: equipment repair or replacement, filter media replacement, green pool recovery, acid washing, tile cleaning, draining and refilling.
That exclusion list is the whole document. Customers on a service plan believe the plan covers the pool — all of it, including the pump that failed.
Chemicals: included or billed, but stated
Both models are normal. Included is easier to sell and gives predictable billing; separate is fairer across a season where a heatwave doubles chlorine demand.
If you include them, add a review clause: “Chemical costs are included based on normal usage. Significant sustained increases in chemical pricing may require a price review with 30 days’ notice.” Chemical prices have moved sharply enough in recent years for that to matter.
Equipment repairs are separate
Say it explicitly and say it twice — once in the scope exclusions and once in its own short clause. Pumps, filters, heaters, salt cells, automatic cleaners and pad plumbing are quoted as separate work.
This is the single biggest expectation gap in pool service.
Water level and access
Put water level maintenance on the owner between visits, and note that running a pump dry can damage it. Add the access clause — locked gates and dogs cost you the visit.
Green pool recovery is its own job
Multiple visits, heavy chemical use, filter running continuously. Quote it separately every time. Absorbing a recovery into a monthly plan converts a profitable account into a loss that lasts a month.
Running a route
Jobber at $49/mo handles the weekly recurring visits and the monthly billing that a pool route runs on. Housecall Pro manages recurring service plans best of the three and adds route optimisation on Max — worth it on a dense route. QuoteIQ at $29.99/mo suits an operator whose work is mostly repairs and seasonal openings.
Note that none of the three record chemical readings as data you can chart. For that you would look at a pool-specific platform.
Questions operators actually ask
What should a pool service contract include?
The visit frequency and what each visit covers, whether chemicals are included or billed, the season the agreement runs, equipment repair exclusions, water level and access responsibilities, and the cancellation notice. Chemicals and equipment repairs are the two things customers assume are included.
Should chemicals be included in the monthly price?
Either works, but say which. Included is simpler to sell and exposes you to chemical price movements; billed separately is fairer over a season but generates monthly questions. If included, add a clause allowing a price review if chemical costs move significantly.
Are equipment repairs part of a service agreement?
They should not be. State that the agreement covers cleaning and water chemistry, and that pumps, filters, heaters, cleaners and plumbing repairs are quoted separately. Customers routinely assume a service plan means everything on the pad is covered.
Who is responsible for the water level?
The customer, and say so. A pool below the skimmer can burn out a pump, and if you are the last person who touched it, you will be blamed. A clause putting water level on the owner between visits protects you.
How do I handle a green pool recovery?
As a separate job, quoted separately, not as part of the routine service. Recoveries take multiple visits and large amounts of chemical, and folding one into a monthly plan is how a good account becomes an unprofitable one.